Frequently Asked Questions

All residential and commercial locations in the City of Fort Myers with an active alarm system are required by Ordinance to have an alarm permit

• Encourages the proper maintenance of alarm systems
• Reduces the number of false alarms / associated emergency response resources of law enforcement
• Deploys Police Department resources in a more effective manner

Please complete the online registration form 

You may also contact the City of Corona Alarm Program:

Monday - Friday 9am - 6pm EST

Email:  fortmyersfl@citysupport.org

Phone:  (888) 865-9770

Commercial / Residential Permit Registration Fee: $25.00

Senior (65+) Permit Registration Fee: $12

Commercial / Residential Annual Permit Renewal Fee: $0

Once permitted, the alarm location will renew annually automatically at no fee.

False Alarms Fee Schedule (false alarms counted during the course of a permit year)

Burglary for Residential/Commercial Locations:

*Permitted False Alarm 2 will be waived if the user attends Online Alarm School within 35 days of the invoice date.

Robbery/Panic for Residential/Commercial Locations:  $100 each

Operating Suspended Alarm System:  1 - $200; 2+ - $300 each alarm signal

Late Fee: $25

A One time late fee will be assessed if the False Alarm charges are not paid within 50 days from the original invoice date.

APPEALING A FALSE ALARM RESPONSE CHARGE

*There is a non-refundable fee of $25 for all false alarm appeals. Payment must be made to initiated the appeal process.

*Submit a written request/statement as to why you feel the charge and/or occurrence should be waived or removed from your account, along with any supporting documentation (police reports, alarm company documentation, etc.)

*Submit via email using the Contact Us page.

*Be sure to include Permit License #, alarm location address, and incident date(s) in question.

*Submit within fifteen (20) calendar days of the notice imposing the charge. 

Over 98 percent of the alarm signals generated in the United States end up being false. Responding to false alarms takes officers away from responding to actual emergency situations. In an effort to make alarm users aware of this problem and mitigate the incidence of false alarms, the City of Fort Myers enacted a Burglary Alarm Ordinance (Municipal Code Secs. 34-51 thru 34-68). The Ordinance requires that all owners of an active alarm system (both residential and business) obtain an alarm permit permit and pay fines to the City for excessive false alarm activity.

An alarm signal resulting in the responding emergency officer finding no evidence of an unauthorized entry, robbery, or other such crime attempted at the alarm site. This does not include an alarm signal caused by violent conditions of nature or other extraordinary events not reasonably subject to control by the alarm business operator or alarm user.

No, you will never be charged for an alarm activation that is not false. This ordinance allows charges for false alarms only.

The alarm ordinance is posted online on this website - Fort Myers Alarm Ordinance

Yes, you can pay for any fees due on your account via this website by clicking on the home tab and logging in with credentials initiated by APS/CitySupport and secured by the alarm user:  Fort Myers Alarm Program Website

APPEALING A FALSE ALARM RESPONSE CHARGE

*There is a non-refundable fee of $25 for all false alarm appeals. Payment must be made to initiated the appeal process.

*Submit a written request/statement as to why you feel the charge and/or occurrence should be waived or removed from your account, along with any supporting documentation (police reports, alarm company documentation, etc.)

*Submit via email using the Contact Us page.

*Be sure to include Permit License #, alarm location address, and incident date(s) in question.

*Submit within twenty (20) calendar days of the notice imposing the charge. 

Please email a notification of cancellation noting the permit number or alarm location address to: fortmyersfl@citysupport.org.